zAgile Blog

SFDC Expiring Certificate Notification (oauthjira)

By zAgile | November 9, 2017

Background You have one or more certificates in your Salesforce org <org ID> that will expire soon. Review the list below and visit Certificate and Key Management from Setup to […]

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zAgileConnect JIRA Integration User required permissions

By zAgile | October 20, 2017

In this page we will describe all the necessary JIRA permissions for the JIRA Integration User. JIRA Integration is not required to have Administrator privileges. Salesforce users interact with a […]

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Accessing Case Fields via Issue Entity Properties in Jira Cloud

By zAgile | November 16, 2016

zAgileConnect stores Case data in JIRA Issue entity properties which can be accessed through the JIRA REST API –{issueIdOrKey}/properties-getPropertiesKeys We store one entity property for each Case associated with a […]

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Impact of Salesforce disabling support for TLSv1

By zAgile | October 16, 2016

Salesforce is disabling support for TLSv1 as described here: Salesforce disabling TLS 1.0.  Please also note the schedule of this change, since it has already begun in the Sandbox environments and […]

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8 factors that adversely impact cloud application integration

By zAgile | October 4, 2016

As we actively engage in the rapidly evolving and rich spectrum of technologies and methods for application integration, we often overlook some of the intangible factors that can significantly influence […]

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Auto Push Case Comments to JIRA

By zAgile | August 29, 2016

While Case Comments may be sent to related Issue(s) in JIRA at any time using #JIRA hashtag, you can also optionally send comments automatically from Case to related Issue(s), as […]

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Issue Activity and Suggested Issues Console Components

By zAgile | September 22, 2015

Summer 2015 release of zAgileConnect provides a couple of console components that may be optionally configured to provide Issue Activity and Suggested Issues within the context of a Case (as […]

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Writing a ZIssue Trigger

By zAgile | September 1, 2015

An example of how to write a trigger on the zAgileConnect ZIssue custom object in Salesforce.  The trigger may be used to perform specific actions on a Case based upon […]

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