zAgile provides bridges for customer success through its integrations of Salesforce with Jira, Confluence, and Slack. Customer Success and Customer Support teams can collaborate with Engineering teams (in Jira) on Case escalations, get real time resolutions via their internal teams (on Slack), and build Salesforce Knowledge Base from documentations and other content in Confluence.
Integrating Jira Actions with Agentforce using zAgileConnect (Demo)
A brief demonstration of using zAgileConnect to invoke Jira actions from Salesforce Agentforce. Demo Scenario: Agentforce Service Agent creates a Jira Issue using zAgileConnect Flow Actions, populating the issue with appropriate customer context...
