Confluence as Your Salesforce Knowledge Editor
Use the powerful editing features of Atlassian’s Confluence and publish to Salesforce Knowledge
Knowledge-Sharing Made Easy
zAgile’s Knowledge:Bridge allows you to use Atlassian Confluence and Salesforce Knowledge Editor to create, curate, and publish content.
Use the powerful editing features of Atlassian’s Confluence wiki to create product documents, FAQs, knowledge articles, and other content, and publish to Salesforce Knowledge for your internal and external communities.
Content Collaboration
Knowledge:Bridge enables Confluence Wiki to be the document source for Salesforce Knowledge articles, for creating and curating the content — all out-of-the-box, and without expensive and time-consuming custom consulting efforts. This allows your product and technical writing teams to create documentation and other technical content that can be easily shared with Sales, Support, and Marketing teams, as well as, on customer community portals, to help you drive sales and achieve customer satisfaction.
Improve Confluence and Salesforce Knowledge Editor Workflow
Product teams can easily post documentation and articles. Go-to-Market, Customer Success, and Support teams can receive curated content – each without leaving their respective application.
Business Challenges
- Cross-team product knowledge sharing to close deals and support customers
- Customer Service productivity
- Customer Satisfaction
Key Features
- Create, Curate, and Manage Salesforce Knowledge content in Confluence
- Integrate content with approval workflows
- Publish to Salesforce as individual or bulk pages
Benefits
- Leverage power of Wikis for creating and curating documentation and other knowledge content
- Publish to Salesforce Knowledge for access by Sales and Support teams
- Publish content to community portals for customer self-service