zAgileConnect allows for bidirectional integration of information between Salesforce and JIRA. It facilitates improved coordination between teams across the two applications so that both sides may efficiently collaborate on, exchange information, and track various activities as they work on various customer-centric tasks.
The focus and goal of this integration is to bridge the gap between Sales, Support and Engineering and allow them to work more efficiently towards resolving customer-related tasks. The current release of zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric).
Integrating Jira Actions with Agentforce using zAgileConnect (Demo)
A brief demonstration of using zAgileConnect to invoke Jira actions from Salesforce Agentforce. Demo Scenario: Agentforce Service Agent creates a Jira Issue using zAgileConnect Flow Actions, populating the issue with appropriate customer context...
