by zAgile | Aug 29, 2016 | Uncategorized
While Case Comments may be sent to related Issue(s) in JIRA at any time using #JIRA hashtag, you can also optionally auto push Salesforce Case comments to related Issue(s), as shown below. In order to send Case Comments Automatically, you will need a custom trigger on...
by zAgile | Apr 21, 2016 | Video
zAgileConnect provides easy and powerful integration between Salesforce and JIRA. This is especially valuable to Customer Support teams in helping them escalate customer cases to Engineering and track their progress towards resolution. In this webinar, we will provide...
by zAgile | Sep 22, 2015 | Uncategorized
Summer 2015 release of zAgileConnect provides a couple of console components that may be optionally configured to provide Issue Activity and Suggested Issues within the context of a Case (as shown below) Setup The zAgileConnect Console Components may be created via...
by zAgile | Sep 1, 2015 | Jira, Salesforce
An example of how to write a trigger on the zAgileConnect ZIssue custom object in Salesforce. The trigger may be used to perform specific actions on a Case based upon specific Issue events (such as change in Status, Assignee, etc.). Please note that while we offer...
by zAgile | Feb 15, 2015 | Video
zAgileConnect allows for bidirectional integration of information between Salesforce and JIRA. It facilitates improved coordination between teams across the two applications so that both sides may efficiently collaborate on, exchange information, and track various...
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