zAgile Blog
Salesforce Connectors Product Features and Best Practices
Read more about zAgile product features and best practices for Connectors integrating Salesforce with Atlassian Jira and Confluence as well as Slack. We provide advice about boosting customer support productivity and observations about the industry and Salesforce ecosystem.
Let’s Chat About Salesforce Acquiring Slack
Our Take on the Acquisition We applaud Salesforce’s decision to acquire Slack. It validates zAgile’s view that Slack and Salesforce are a crucial combination for cross-team collaboration, and that’s why we offer Chat:Bridge, to align Support, Product, Go-to-Market...
How Customer Support Managers Can Monitor Support Effectiveness with Chat:Bridge
Introduction Customer support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. Monitoring customer support effectiveness Slack conversations include critical information, offering insight into issue resolution...
Impact of Salesforce Disabling Support for TLSv1
Potential Impact on zAgileConnect Salesforce is disabling support for TLSv1 as described here: Salesforce disabling TLS 1.0. Please also note the schedule of this change, since it has already begun in the Sandbox environments and is anticipated to be applied to...
8 Factors that Adversely Impact Cloud Application Integration
Siloed organizational structure hampers coordination between business users and IT teams, impeding cloud application integration. Data ownership disputes and access restrictions delay integration projects and may conflict with integration technologies. Process silos...
How to Update Salesforce Case Fields Based on Jira Issue Update
An example of how to write a trigger on the zAgileConnect ZIssue custom object in Salesforce. The trigger may be used to perform specific actions on a Case based upon specific Issue events (such as change in Status, Assignee, etc.). Please note that while we offer...