zAgile Blog
Salesforce Connectors Product Features and Best Practices
Read more about zAgile product features and best practices for Connectors integrating Salesforce with Atlassian Jira and Confluence as well as Slack. We provide advice about boosting customer support productivity and observations about the industry and Salesforce ecosystem.
zAgileConnect Now Supports Multiple Salesforce Instances
zAgileConnect enables integration of multiple Salesforce instances with one Jira instance, easing company acquisitions and transitions. Existing customers enjoy bi-directional Salesforce-Jira integration with automatic updates. Enhanced features include directed...
How to increase sales team efficiencies with Chat:Bridge, for Slack and Salesforce integration
Chat:Bridge delivers “Salesforce from within Slack,” empowering your sales team to achieve more with Salesforce -- all from within Slack. With Chat:Bridge, there’s no need to toggle between Salesforce and Slack to find and query information, initiate tasks, or request...
How to Increase Sales with zAgile Chat:Bridge Integration of Slack and Salesforce
zAgile Chat:Bridge Webinar Topic: How to increase sales and sales efficiency with zAgile Chat:Bridge integration of Slack and Salesforce. Description: Create Leads, update Opportunities, access Account information from Slack. Maximize cross-team collaboration...
How to Increase Efficiencies for Sales, Marketing, Customer Support, and Product Teams with Chat:Bridge
Chat:Bridge enables teams to save time by easily accessing and finding Salesforce information from within Slack, eliminating the need for switching between platforms. With Chat:Bridge, teams can perform Salesforce actions directly from Slack, such as creating cases,...
Let’s Chat About Salesforce Acquiring Slack
Our Take on the Acquisition We applaud Salesforce’s decision to acquire Slack. It validates zAgile’s view that Slack and Salesforce are a crucial combination for cross-team collaboration, and that’s why we offer Chat:Bridge, to align Support, Product, Go-to-Market...
How to Monitor the Effectiveness of Your Customer Support Team
Customer Support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. But records of those communications are locked in a Slack silo which negatively affects Customer Support team effectiveness. Improve Team...
How Customer Support Managers Can Monitor Support Effectiveness with Chat:Bridge
Introduction Customer support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. Monitoring customer support effectiveness Slack conversations include critical information, offering insight into issue resolution...
How to Minimize Churn and Ensure Customer Support SLA
Webinar Topic SLA Compliance with Chat:Bridge for Slack and Salesforce Easy access to account and case information in Salesforce from Slack Effortless way to keep internal Slack conversations in Salesforce, the system of record for an account or case as well as a...
zAgile’s Bridges for Customer Success – Overview
zAgile provides bridges for customer success through its integrations of Salesforce with Jira, Confluence, and Slack. Customer Success and Customer Support teams can collaborate with Engineering teams (in Jira) on Case escalations, get real time resolutions via...
zAgileConnect for Integrating Salesforce and Jira – Overview
zAgile's connector for integrating Jira with Salesforce offers rich Jira functionality within your Salesforce standard and custom objects. Saves time in tracking Case resolution in Engineering. Improve SLA Compliance and Customer Satisfaction.
zAgile @ Dreamforce 2018 – Overview
zAgile overview video for Dreamforce 2018
How to integrate Jira with Cases, Opportunities, and other Salesforce objects – Webinar June 28, 2018
The highly rated solution for integrating Jira with Salesforce just got even better. With the latest release of zAgileConnect, you can now not only integrate Jira Issue with Case but also Opportunities, Accounts, as well as, other standard and custom objects. Combine...