by zAgile | Sep 12, 2023 | Integration, Jira, Salesforce
zAgile is pleased to announce powerful new capabilities for zAgileConnect like support for multiple Jira and Salesforce instances and complex workflows – as well as remind you of other powerful capabilities, like Lightning Web Components and Custom Permissions. 1....
by zAgile | Jul 13, 2023 | Jira
As Support teams work with Engineering towards resolving customer issues, they face a number of challenges while navigating between Salesforce and Jira. A key challenge is the lack of access to Jira data in Salesforce Reports. Even manually updating Case records...
by zAgile | Sep 20, 2021 | Integration, Jira, Salesforce, Support Software
Key Takeaways zAgileConnect enables integration of multiple Salesforce instances with one Jira instance, easing company acquisitions and transitions. Existing customers enjoy bi-directional Salesforce-Jira integration with automatic updates. Enhanced features include...
by zAgile | Jan 29, 2021 | Salesforce, Slack, Support Software
Chat:Bridge delivers “Salesforce from within Slack,” empowering your sales team to achieve more with Salesforce — all from within Slack. With Chat:Bridge, there’s no need to toggle between Salesforce and Slack to find and query information, initiate tasks, or...
by zAgile | Dec 14, 2020 | Salesforce, Slack, Support Software
Key Takeaways Chat:Bridge enables teams to save time by easily accessing and finding Salesforce information from within Slack, eliminating the need for switching between platforms. With Chat:Bridge, teams can perform Salesforce actions directly from Slack, such as...
by Sanjiva Nath | Dec 7, 2020 | Salesforce, Slack, Support Software
Our Take on the Acquisition We applaud Salesforce’s decision to acquire Slack. It validates zAgile’s view that Slack and Salesforce are a crucial combination for cross-team collaboration, and that’s why we offer Chat:Bridge, to align Support, Product, Go-to-Market...
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