by zAgile | Dec 14, 2020 | Salesforce, Slack, Support Software
Key Takeaways Chat:Bridge enables teams to save time by easily accessing and finding Salesforce information from within Slack, eliminating the need for switching between platforms. With Chat:Bridge, teams can perform Salesforce actions directly from Slack, such as...
by Sanjiva Nath | Dec 7, 2020 | Salesforce, Slack, Support Software
Our Take on the Acquisition We applaud Salesforce’s decision to acquire Slack. It validates zAgile’s view that Slack and Salesforce are a crucial combination for cross-team collaboration, and that’s why we offer Chat:Bridge, to align Support, Product, Go-to-Market...
by zAgile | Nov 24, 2020 | Salesforce, Slack, Support Software
Introduction Customer support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. Monitoring customer support effectiveness Slack conversations include critical information, offering insight into issue resolution...
by zAgile | Oct 16, 2016 | Jira, Salesforce
Potential Impact on zAgileConnect Salesforce is disabling support for TLSv1 as described here: Salesforce disabling TLS 1.0. Please also note the schedule of this change, since it has already begun in the Sandbox environments and is anticipated to be applied to...
by zAgile | Sep 1, 2015 | Jira, Salesforce
An example of how to write a trigger on the zAgileConnect ZIssue custom object in Salesforce. The trigger may be used to perform specific actions on a Case based upon specific Issue events (such as change in Status, Assignee, etc.). Please note that while we offer...
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