by zAgile | Nov 18, 2025 | AI, Integration, Jira, Salesforce, Support Software, Video
A brief demonstration of using zAgileConnect to invoke Jira actions from Salesforce Agentforce. Demo Scenario: Agentforce Service Agent creates a Jira Issue using zAgileConnect Flow Actions, populating the issue with appropriate customer context...
by zAgile | Dec 5, 2023 | Confluence, Integration, Jira, Salesforce, Slack, Uncategorized
Introduction Customer support teams’ maximum efficiency requires deep integration of the applications they use. In this blog, learn how zAgile drives integration with Connectors for Salesforce, Jira, Slack, and Confluence. Other departments often own the...
by zAgile | Dec 1, 2023 | Integration, Jira, Salesforce
Introduction Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and...
by zAgile | Nov 9, 2023 | Integration, Jira, Salesforce, Video
In this recorded webinar for Salesforce – Jira integration below, we cover an overview of zAgile, Inc. and a demo of zAgileConnect’s core and latest features regarding Salesforce – Jira integration. A summary of the webinar content follows along with...
by zAgile | Jul 13, 2023 | Jira
As Support teams work with Engineering towards resolving customer issues, they face a number of challenges while navigating between Salesforce and Jira. A key challenge is the lack of access to Jira data in Salesforce Reports. Even manually updating Case records...
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