Customer support staff using Salesforce Service Cloud can create and edit Jira issues directly from within Salesforce Service Cloud — without having to launch and use Jira separately.
For more information on our purpose-built integration for Salesforce Service Cloud and Jira, visit our zAgileConnect product page.
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Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
An ideal solution would involve integrating Salesforce with Jira to reduce the need for support agents to navigate back and forth between the two applications.