zAgile Videos
Salesforce Integration Product Overviews, “How-To’s”, and Webinars
Check out zAgile videos that cover product overviews and “how to”, recorded webinars, and best practices when integrating Salesforce with Atlaissian Jira and Confluence as well as Slack. Videos range from a few minutes for product and feature overviews to full-length webinars.
Integrating Jira Actions with Agentforce
Learn more A brief demo of Agentforce integration with Jira using Salesforce Flow Actions and zAgileConnect. Demo Scenario Agentforce Service Agent creates a Jira Issue using zAgileConnect Flow Actions, populating the issue with appropriate customer context Agentforce...
Recorded Webinar for Chat:Bridge, Connector for Salesforce and Slack Integration
This blog recaps our recent webinar about Chat:Bridge, which seamlessly integrates Salesforce with Slack, empowering customer support and other teams to enhance collaboration, increase efficiencies, and streamline workflows. zAgile, Inc. Overview zAgile’s...
Webinar Recording: How to turn Confluence pages into Salesforce Knowledge Articles
In this recorded webinar for Salesforce – Confluence integration, link below, we demo Knowledge:Bridge’s ability to publish Confluence pages to Salesforce Knowledge Articles. A summary of the webinar content follows along with how to learn more. zAgile, Inc. Overview...
Webinar Recording: zAgileConnect overview and demo including latest features for Salesforce – Jira integration
In this recorded webinar for Salesforce - Jira integration below, we cover an overview of zAgile, Inc. and a demo of zAgileConnect's core and latest features regarding Salesforce - Jira integration. A summary of the webinar content follows along with how to learn...
Knowledge:Bridge – Atlassian Confluence and Salesforce Knowledge Connector
Seamlessly use zAgile's Atlassian Confluence and Salesforce Knowledge connector for creating, curating, and publishing content. Use the powerful editing features of Atlassian's Confluence wiki to create product documents, FAQs, knowledge articles, and other content,...
How to Create and Edit Jira Issues from within Salesforce Service Cloud
Demo Video Customer support staff using Salesforce Service Cloud can create and edit Jira issues directly from within Salesforce Service Cloud — without having to launch and use Jira separately. For more information on our purpose-built integration for Salesforce...
How to Search Jira Issues and Link to Salesforce Cases
Demo Video Learn how to use zAgile’s Salesforce connector to quickly search Jira Issues and link to Salesforce Cases. Save time in tracking Case resolution in Engineering. Improve SLA Compliance and Customer Satisfaction.
zAgileConnect – Salesforce Service Cloud and Jira Connector
Product Overview Video Watch below to see how zAgile’s Salesforce Service Cloud and Jira connector can integrate rich Jira functionality with Salesforce standard and custom objects. Save time in tracking Case resolution in Engineering. Improve SLA Compliance and...
How to Increase Sales with zAgile Chat:Bridge Integration of Slack and Salesforce
zAgile Chat:Bridge Webinar Topic: How to increase sales and sales efficiency with zAgile Chat:Bridge integration of Slack and Salesforce. Description: Create Leads, update Opportunities, access Account information from Slack. Maximize cross-team collaboration...
How to Monitor the Effectiveness of Your Customer Support Team
Customer Support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. But records of those communications are locked in a Slack silo which negatively affects Customer Support team effectiveness. Improve Team...
How to Minimize Churn and Ensure Customer Support SLA
Webinar Topic SLA Compliance with Chat:Bridge for Slack and Salesforce Easy access to account and case information in Salesforce from Slack Effortless way to keep internal Slack conversations in Salesforce, the system of record for an account or case as well as a...
Video: zAgile’s Bridges for Customer Success – Overview
zAgile provides bridges for customer success through its integrations of Salesforce with Jira, Confluence, and Slack. Customer Success and Customer Support teams can collaborate with Engineering teams (in Jira) on Case escalations, get real time resolutions via their...