zAgile Blog
Salesforce Connectors Product Features and Best Practices
Read more about zAgile product features and best practices for Connectors integrating Salesforce with Atlassian Jira and Confluence as well as Slack. We provide advice about boosting customer support productivity and observations about the industry and Salesforce ecosystem.
Salesforce Jira Connector Setup Guide (Step-by-Step with zAgileConnect)
How to Set Up a Salesforce Jira Connector in 5 Steps (Step-by-Step Guide with zAgileConnect) If your support and engineering teams struggle with disconnected workflows, a Salesforce Jira connector can bridge the gap. With tools like zAgileConnect, you can enable...
Bridge Confluence to Salesforce: Smarter Knowledge Management with Knowledge:Bridge
Unlock Seamless Knowledge Management with Knowledge:Bridge for Confluence and Salesforce Delivering accurate, consistent, and accessible knowledge across customer, partner and internal teams' touchpoints is critical. Yet many enterprises struggle with fragmented...
Salesforce Jira Integration for Mid-Market Teams | zAgileConnect
Salesforce–Jira Integration for Mid-Market Teams: A Simpler Approach with zAgileConnect For many growing companies, Salesforce manages customer interactions while Jira drives product development and engineering workflows. But when these systems operate separately,...
How to Easily Integrate Salesforce with Jira, Slack, and Confluence for Maximum Customer Support Productivity
Introduction Customer support teams' maximum efficiency requires deep integration of the applications they use. In this blog, learn how zAgile drives integration with Connectors for Salesforce, Jira, Slack, and Confluence. Other departments often own the applications...
Learn How Customer Support Teams Overcome Salesforce and Jira Integration Challenges
Customer support teams commonly struggle with the tedious yet critical task of escalating issues to engineering, tracking their progress, and turning the responses around to their customers in a timely manner. It typically involves navigating back and forth between Salesforce and Jira, copying and pasting information between the two applications, and manually checking the progress of Jira Issues.
An ideal solution would involve integrating Salesforce with Jira to reduce the need for support agents to navigate back and forth between the two applications.
zAgile Achieves SOC2 Compliance
zAgile, Inc. announced today that it has achieved SOC 2 Type II compliance in accordance with American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations also known as SSAE 18. Achieving this standard with an unqualified...
zAgileConnect: New Features Plus Ones You Might Have Missed
zAgileConnect supports multi-instances for Jira and Salesforce, Lightning Web Components, Custom Permissions, Workflows and Triggers.
zAgileConnect Product Tip: Combine Jira Issues with Cases in Salesforce Reports and Dashboards
As Support teams work with Engineering towards resolving customer issues, they face a number of challenges while navigating between Salesforce and Jira. A key challenge is the lack of access to Jira data in Salesforce Reports. Even manually updating Case records...
zAgileConnect Now Supports Multiple Salesforce Instances
zAgileConnect enables integration of multiple Salesforce instances with one Jira instance, easing company acquisitions and transitions. Existing customers enjoy bi-directional Salesforce-Jira integration with automatic updates. Enhanced features include directed...
How to increase sales team efficiencies with Chat:Bridge, for Slack and Salesforce integration
Chat:Bridge delivers “Salesforce from within Slack,” empowering your sales team to achieve more with Salesforce -- all from within Slack. With Chat:Bridge, there’s no need to toggle between Salesforce and Slack to find and query information, initiate tasks, or request...
How to Increase Efficiencies for Sales, Marketing, Customer Support, and Product Teams with Chat:Bridge
Chat:Bridge enables teams to save time by easily accessing and finding Salesforce information from within Slack, eliminating the need for switching between platforms. With Chat:Bridge, teams can perform Salesforce actions directly from Slack, such as creating cases,...
Let’s Chat About Salesforce Acquiring Slack
Our Take on the Acquisition We applaud Salesforce’s decision to acquire Slack. It validates zAgile’s view that Slack and Salesforce are a crucial combination for cross-team collaboration, and that’s why we offer Chat:Bridge, to align Support, Product, Go-to-Market...