by zAgile | Nov 24, 2020 | Salesforce, Slack, Support Software
Introduction Customer support often relies on Slack for urgent communications with Engineering, Product Management, and other teams. Monitoring customer support effectiveness Slack conversations include critical information, offering insight into issue resolution...
by zAgile | Oct 16, 2016 | Jira, Salesforce
Potential Impact on zAgileConnect Salesforce is disabling support for TLSv1 as described here: Salesforce disabling TLS 1.0. Please also note the schedule of this change, since it has already begun in the Sandbox environments and is anticipated to be applied to...
by zAgile | Oct 4, 2016 | Industry, Integration
Key Takeaways Siloed organizational structure hampers coordination between business users and IT teams, impeding cloud application integration. Data ownership disputes and access restrictions delay integration projects and may conflict with integration technologies....
by zAgile | Sep 1, 2015 | Jira, Salesforce
An example of how to write a trigger on the zAgileConnect ZIssue custom object in Salesforce. The trigger may be used to perform specific actions on a Case based upon specific Issue events (such as change in Status, Assignee, etc.). Please note that while we offer...
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